6 Steps to Overcoming Resistance to Change when Implementing AP Automation

 08/9/2023 by Andy Birkey

Accounts Payable Automation has become a game-changer for companies, simplifying and streamlining financial operations. Yet, change isn't always welcome, and some teams may resist the shift towards automation. This resistance can lead to delays and lost opportunities. But MetaViewer has you covered with some strategies to get the team on board!

1. Understand the Resistance

Resistance to change often stems from fear of the unknown. Start by identifying what concerns your team may have. Are they worried about losing their jobs to automation? Do they have concerns about the complexity of the new system? Take the mystery out of change. Understanding these fears and addressing them directly can clear a path forward. 

2. Communicate the Benefits Clearly

Change is often embraced when the benefits are clear and tangible. Communicate how AP automation will make the team's life easier, such as eliminating tedious manual data entry and reducing errors. Highlighting specific advantages that resonate with your team's daily tasks will build a compelling case for change. Share how they’ll be working on more important and rewarding tasks. 

3. Provide Comprehensive Training

Investing in proper training will ease the transition to the new system. Offering hands-on experience and support during the learning phase will increase confidence. The more familiar your team becomes with AP automation, the less intimidating it will seem. MetaViewer’s team of consultants can help you get this set up!

4. Involve the Team in the Decision-making Process

Inclusion can turn resistance into collaboration. Involve the team in decisions related to the automation process, such as choosing the system, planning the implementation timeline, or even designing the training process. Feeling a sense of ownership can transform detractors into advocates.

5. Monitor and Adjust

Even with the best planning, unexpected challenges can arise. Monitoring the implementation and being ready to make adjustments as necessary will ensure that the transition continues smoothly. Set up regular check-ins with different departments to monitor progress, address concerns, and make necessary adjustments.

6. Celebrate Milestones and Successes

Acknowledging and celebrating milestones, both big and small, fosters a positive atmosphere. Recognize individual achievements and contributions to keep morale high. Demonstrating that the transition is not just about technology but about people and their growth can solidify commitment to the new process.

Resistance to change is a natural human response, especially when faced with a shift as significant as implementing AP automation. However, by understanding the underlying concerns, communicating the benefits, investing in training, involving the team, offering ongoing support, and celebrating successes, you can turn resistance into enthusiasm.

Join the Community

Get the low-down on MetaViewer news, industry trends, best practices, thought leadership and more!